Privacy Policy
Privacy Policy
Inclusive Concepts Pty Ltd
Last updated: August 12, 2026
Inclusive Concepts Pty Ltd ("Inclusive Concepts", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Inclusive Concepts, including through our website, enquiries, competitions, email communications, events and services.
1. Personal Information We Collect
The personal information we collect will depend on how you interact with us and may include:
Your name
Email address
Phone number
Residential, postal or building site address
Information about your home-building journey, including whether you own land, have finance approval or are considering a house and land package or demolish-and-build project
Information you provide when making an enquiry or completing a website form
Competition and giveaway entry information
Social media handles where voluntarily provided
Information relating to your interactions with Inclusive Concepts, Robert and/or Summit Homes Group where relevant to the services we provide
Communication preferences and email marketing subscriptions
Information you voluntarily provide to us through email, telephone, social media or in person
Technical information relating to your use of our website, such as browser, device, IP address and website activity where collected through website analytics, cookies or similar technologies.
We aim to only collect personal information that is reasonably necessary for our business activities and services.
2. How We Collect Personal Information
We may collect personal information when you:
Submit an enquiry through our website
Contact us by email, telephone, social media or in person
Visit or enquire at a display home
Enter a competition or promotion
Subscribe to our email marketing
Participate in an event, appointment, showroom tour or other Inclusive Concepts service
Engage with us during your building journey
Communicate with Robert or another relevant person in connection with services provided by Inclusive Concepts
Otherwise voluntarily provide your information to us.
We may also receive personal information from third parties where reasonably necessary to provide our services, including Summit Homes Group, Robert and service providers involved in your building journey.
3. How We Use Your Personal Information
We may collect, hold and use your personal information to:
Respond to enquiries and requests
Provide our concierge and building support services
Assist you throughout your home-building journey
Coordinate appointments, showroom tours, supplier introductions, events and other services
Communicate with you regarding your build or enquiry
Administer competitions, giveaways and promotions
Contact competition winners and deliver prizes
Send marketing communications where you have consented to receive them or where otherwise permitted by law
Provide news, building information, offers, events and Inclusive Concepts updates
Improve our website, services and customer experience
Analyse website usage and marketing performance
Maintain appropriate business and administrative records
Comply with our legal obligations
Protect the security and integrity of our website and business.
We will not sell your personal information to third parties.
4. Email Marketing
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you occasional emails containing Inclusive Concepts news, building tips, inspiration, promotions, offers and other relevant updates.
We may use third-party email marketing platforms, such as Mailchimp, to manage our mailing list and send these communications.
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link at the bottom of our emails or contacting us directly.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, service, competition entry or other business relationship.
5. Competitions & Giveaways
When you enter an Inclusive Concepts competition or giveaway, we may collect information such as your name, email address, phone number, location and other information required to verify or administer your entry.
We use this information to:
Administer the competition
Verify eligibility and entries
Contact and verify winners
Arrange delivery of prizes
Manage bonus entries or other competition requirements
Send marketing communications where you have separately agreed to receive them.
Where promotional photography or social media content is associated with a competition, we will obtain the winner's consent before using identifiable photographs or video for promotional purposes.
6. Cookies, Analytics & Website Information
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve our marketing and online experience.
These technologies may collect information such as:
IP address
Device and browser information
Pages viewed
Time spent on the website
Referring websites or marketing sources
Interactions with website content.
We may use third-party services for website hosting, analytics, email marketing and other digital functions.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
7. How We Store & Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through our website, email systems, customer records, marketing platforms and other trusted third-party service providers.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
When personal information is no longer reasonably required for our business or legal purposes, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.
8. Sharing Your Personal Information
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:
Summit Homes Group and relevant representatives where required in connection with your building journey
Suppliers, trades and service providers where you have requested or authorised an introduction or service
Website, IT and hosting providers
Email marketing and communication platforms
Professional advisers and business service providers
Competition and promotional partners where required to administer a promotion
Government authorities, regulators or other parties where required or authorised by law.
We only disclose information where reasonably necessary for the relevant purpose.
9. Overseas Disclosure & Third-Party Platforms
Some of the third-party technology and service providers we use may store or process information outside Australia.
This may include website hosting, cloud storage, analytics, email marketing and other technology providers whose servers or operations are located overseas.
Where personal information is disclosed or stored overseas, we take reasonable steps appropriate to the circumstances to ensure that it is handled responsibly and in accordance with applicable privacy requirements.
Because third-party providers may change the locations in which they process information, we may not always be able to identify every country in which information is stored.
10. Links to Other Websites
Our website may contain links to third-party websites, including Summit Homes Group, suppliers, social media platforms and other businesses.
Inclusive Concepts is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
11. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or making changes to personal information.
To make a request, please contact us using the details below.
12. Privacy Complaints
If you have a question or concern about how we have handled your personal information, please contact us.
We will review your enquiry or complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response and the Australian Privacy Principles apply to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
The most current version will be published on our website with the date it was last updated.
14. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related complaint, please contact:
Inclusive Concepts Pty Ltd
Western Australia, Australia
Email: admin@inclusiveconcepts.com.au
Website: inclusiveconcepts.com.au